FAQ’s

If you receive a faulty item, just send us a picture of it to [email protected] along with your order number. If the item delivered to you would be faulty or if withers off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us 🙂 All we’d need would be a picture of the faulty item.

If you’ve received the wrong size, please check the order you placed with us. We’ve seen in most of the cases that the wrong size is selected by our customers when they place the order. In cases like those, please contact support so that we can guide with the process of exchanges in this case.

If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment 🙂 Just let us know with a picture of it and we’ll be there to get it done for you.

Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. Shipment times vary per order, please bear with us. Don’t hesitate to email us if you have any questions regarding your shipment! 

Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: [email protected]  with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number. 

Orders can be tracked here by entering the right order details and email address.

Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.  

If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

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